Contact support
If you can sign in, open Messages so your conversation stays connected to your account. If you cannot sign in, email support@mobased.com. Include the order or event name, the date, and a short description of what happened.
Never send a password, full card number, bank login, Social Security number, or one-time security code in a message or email.
Membership billing
Artists can manage Artist+ from the membership page. Producers and engineers can manage Engineer Pro from the Pro page. Use the billing portal there to cancel or update payment details.
Orders and Song Wars
For a marketplace issue, open the specific order so the conversation and status stay attached to the request. For a Song Wars issue, open the event and use its report or host controls. Review the refund and cancellation rules before requesting a refund.
Understand a payment
See How MoBased payments work for a plain-language explanation of memberships, marketplace orders, merch, Song Wars prizes, creator payouts, fees, and refunds.